System enhancement Essay Example | Topics and Well Written Essays - 2000 words

System enhancement - Essay Example re cases when the previous ticket is nicely documented, the engineer is even able to find troubleshooting commands as well as specifics on how to solve the customer’s issue. Escalation engineers are usually the best resort for the TAC engineer but, given the ratio of escalation persons to TAC engineers, a TAC engineer will ONLY reach out to his escalations when he doesn’t know the answer, or is unable to locate a Cisco document that would solve his issue and is not able to find a similar previous ticket or at least a previous ticket with valuable and relevant information. Topic tool, however, is at the TAC engineers’ disposal at any time and readily available with a tremendous amount of information. The real challenge is being able to search for the information you need and be able to find the answers you want on topic in the shortest time possible. The goal is not only to solve a case but to solve it quickly. Experience has shown that the more information added to the topic database and the shorter the time required to find that information equals the shorter the resolution time. This enhanced the overall customer’s experience with TAC. In some cases, the customer is a person with more experience than the TAC engineer himself but they still call in with a firm belief that their issue will be resolved because they know that a TAC engineer has the resources and will be able to find the answer from a previous ticket, filed notice, or a documented bug, all of which reside on our topic database. Out of all the resources available for TAC engineers there is consensus among TAC engineers that they get most of the answers to resolve their cases from the information found on the topic tool. The goal of this proposal is to make topic search a richer tool by adding more information to it, hence enabling TAC engineers to find solutions to a wider spectrum of issues. Based on my investigation, research and discussions with other engineers I found that an engineer

Environmental Issues in Canada Essay Example | Topics and Well Written Essays - 1750 words

Environmental Issues in Canada - Essay Example Sooner or later the ozone layer is going to split wide open and the human beings and the animals will affected largely because of this. Skin cancer will become very common in human beings and this will also have other serious repercussions on human beings. This paper will largely focus on the environmental problems that exist in Canada. A comprehensive analysis of some of the most predominant problems in Canada will also be provided in this paper. The levels of acid rain are unprecedentedly high in Canada and this is because of the pollution. "On Feb. 2, 2007, the United Nations scientific panel studying climate change declared that the evidence of a warming trend is "unequivocal," and that human activity has "very likely" been the driving force in that change over the last 50 years. The last report by the group, the Intergovernmental Panel on Climate Change, in 2001, had found that humanity had "likely" played a role." (Science, 25 March 2008). Global Warming, Acid Rain and the depletion of the ozone layer will heavily affect the life of human beings; the depletion of the ozone layer will make human beings more vulnerable to skin cancer. The flora and fauna will inevitably get affected because of all the above concerns. Acid rain is acidic in nature and any rain which consists of unusual amounts of acid can be called as acidic rain. The main cause of acidic rain is the emission of nitrogen and sulfur; this is because of the human activities. There have been many laws introduced by the government to keep a check on human activities which trigger off acidic rain. Acidic rain is believed to have devastating impact on aquatic life, animals, and most importantly on the health of human beings. "Acid rain is a problem in eastern Canada because many of the water and soil systems in this region lack natural alkalinity - such as a lime base - and therefore cannot neutralize acid naturally." (Where is Acid Rain A problem 25 March 200 9). Areas like Nova Scotia are severely affected because of acid rain and the damage done in these areas are beyond repair. Canada has to join hands with the US in order to stop the devastation caused by acid rain; Canada alone cannot fight against acid rain. Only if Canada joins hands with the US this potential problem can be solved. The US is largely responsible for more than 50% of the acid rain caused in Canada and this is exactly why the country must join hands with the US in order to deal with this big problem. "In 1995, the estimated transboundary flow of sulphur dioxide from the United States to Canada was between 3.5 and 4.2 millions of tons per year." (Where do sulphur dioxide emissions come from 25 March 2009). The following diagram will bring to light the environmental condition of Canada These figures were recorded for the year 2000 and now the level of SO2 is exceeding high. These factors contribute largely toward issues like global warming and the depletion of the ozone layer. The Green House Effect There are many green house gases present on Earth, for instance Carbon dioxide which is exhaled by human beings is abundantly present in the Earth's atmosphere. Other gases include Methane, Ozone, And Nitrous oxide etc. There are some very important gases without the presence of which the green house effect can never take place, those gases include